COVID-19 Update

Important Update – October 2021: 

As per the NSW government’s re-opening roadmap, from the Monday following 70% vaccination in the eligible population, businesses and shops will re-open to fully vaccinated members of the public for general shopping. 

We are awaiting advice on how this will affect our unvaccinated patients and customers, and will update you as soon as we have clarification. 

In the meantime, please be mindful of the ongoing restrictions regarding mask wearing and social distancing, and we ask that you arrive on time for your appointment, or provide 24 hours notice for any changes or cancellations. Please note that cancellations outside of this period of notice will be at your cost.

Trading Hours: Our normal trading hours have resumed!

We look forward to seeing you again!

Appointments: For the time being, we have had to suspend online bookings. Please call us to make an appointment or check availabilities. 

We are committed to the health and safety of our staff and patients, and the Parramatta community. Regardless of vaccination status, the following conditions of entry apply:

  • Wear A Mask: All visitors and patients must wear a mask whilst inside our store and practice, regardless of vaccination status, unless you have a lawful medical exemption.
  • Check In: Customers and patients must use the QR code displayed at the front of our shop upon entry. A manual register is also available for those without access to smartphones.
  • Maintain Social Distance: It is a legal requirement that social distancing is observed in a place of business. Please observe a healthy distance from other patients, staff and customers.
Additionally, we ask that you help us by:
  • Being Mindful: We are encouraging customers to please make your selection quickly and maintain social distance whilst in the store. Our staff are here to help – if we can do anything to assist you in your purchase, please let us know!
  • Being Prompt: Please arrive on time for your appointment, in order to minimise time or congestion in the waiting area.

Remember, you can easily fulfil your contact lens prescriptions through our online store!

These measures are in addition to our usual COVID-19 precautions, detailed below.

As always, if you have any symptoms, please stay at home and seek medical guidance. 

We hope that you are all staying safe! Please contact us if you need any help

At optometrist parramatta, we take the health and safety of our patients and the community very seriously.

As an optometry practice focusing on providing the best quality of care to our patients, we continue to uphold our high standards of hygiene and infection control policies and procedures.

We have implemented additional health measures to address COVID-19 and ensure we maintain a safe environment for you and our staff.

Additional hygiene precautions have been implemented to prevent the spread of germs, including:

  • Disinfecting of surfaces, all handled frames and equipment.
  • All visitors are encouraged to use the available hand sanitiser within the practice.
  • We are avoiding physical contact where possible and we are smiling to say hello rather than shaking hands.
  • During consultations, we are utilizing masks and gloves as appropriate while avoiding unnecessary close contact and ensuring equipment is disinfected comprehensively for every patient.
  • Our scheduled appointments are flowing such that social distancing measures are implemented with less patients in the waiting area and appropriate space utilisation and furniture layout that allows separation of seated patients. You can help us out here by arriving on time for your appointment to support this safety measure for the benefit of our community.
  • We have strict protocols in place should any staff member become unwell to protect our patients and remaining staff.
  • We are providing a QR code to sign in with the Services NSW app. 

If you are not feeling well (with any symptoms of fever, sore throat, a cough or shortness of breath), or have been in close contact with someone diagnosed or suspected to have coronavirus, we ask that you please reschedule your appointment with us. 

If you have any questions or would like to discuss our protocols further, please feel free to contact us at any time.

We are always here to help.

Stay safe,

From the team at Optometrist Parramatta.